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Click on the following categories to view frequently asked questions and
answers:
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Pre-Flight |
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Q: From where do we take off?
A: You take off from our private terminal at
Drake Field, Fayetteville Arkansas.
Q: Do we need to get to the airport two hours before takeoff for
screening?
A: You will take off immediately upon your arrival. Without ANY waiting.
None.
Q: How much luggage can we check?
A: It varies a lot by the type of aircraft you use. Skis, snowboards,
fishing and hunting equipment are common items as is your favorite extra-large
suitcase.
Q: Is there a check-in line?
A: Check in process consists of showing a picture ID.
Q: We're thinking of taking a family vacation in the Bahamas. Do you fly
there?
A: Yes, we can fly directly to the Bahamas. We fly anywhere in North
America, Canada and Mexico.
Q: Do you fly one-way flights?
A: Yes.
Q: How do I make a reservation?
A: Just call us at 479.936.1805, we operate 24/7.
Q: Is it true we can charter a flight for business or pleasure?
A: Yes, business or pleasure we fly at your convenience.
Q: How far in advance do I have to book a plane?
A: We need only one hour's advance notice.
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In-Flight |
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Q: Aren't small planes and jets really cramped?
A: Chairs in our planes are similar in size to living room chairs; they
are made of leather and they recline.
Q: I hate it when I keep bumping elbows with the person I'm sitting next
to. How many seats across do you have?
A: Seats are separate. No one beside you to rub elbows.
Q: I need space to work while I'm flying. Do you have tray tables on
each seat?
A: Tray tables are large enough to eat a real dinner, or work with
several folders and a laptop simultaneously.
Q: Do you have rest rooms on your planes?
A: Restrooms are available on each aircraft.
Q: Can I use my cell phone on the planes?
A: You should not use your mobile phone when you are in the air. The
Diamond Jet is equipped with air phones.
Q: Is it safe to fly on small planes?
A: Our safety record is impeccable.
Q: Our offices are in two locations. Can we pick someone up on the way?
A: Yes. It is a very common practice for our passengers.
Q: What do you have for food on your planes?
A: We can provide any food you may need. Drinks, snacks or make
arrangements for catering such as simple fruit tray or complete luxury dinners.
Q: Is smoking allowed?
A: Smoking is not allowed on board.
Q: Do you lock the doors into the cockpit?
A: Security checks are performed on everyone before boarding. You will
know who is flying with you (family, friends, colleagues, etc.) Our cockpits do
not have doors.
Q: Can I make changes in the itinerary?
A: Changes are constant in your life. Itinerary changes are easily
changed upon request. They can even be made once you're airborne.
Q: How many people can fly on each plane?
A: From one to eight passengers plus pets.
Q: Can I bring my dog or cat with me on the plane?
A: Yes, pets are welcome and do not have to be caged.
Q: Can you fly through bad weather? If so, isn't it really bumpy?
A: We follow the same regulations as airliners regarding weather. We may
have a more personalized angle on weather conditions. We will not cancel a
flight for a temporary weather phenomenon. Flexibility allows us to advise you
and make the best decision (change departure time or alter destination).
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Post-Flight |
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Q: What happens if our sales meeting runs late? Do we have to book a new
flight?
A: The aircraft stays with you and takes you where you want, when you
want.
Q: Where do we land? Do we have to go to the main terminal to catch a
cab? How do I arrange for ground transportation?
A: You can land at one of the 5,300 airports in the USA (airlines serve
about 500) and go directly to a facility dedicated to private aviation where
your car, limousine, boat, or helicopter waits for you. We can arrange any type
of transportation at your destination.
Q: I hate it when the airlines lose my luggage. Does Executive Aviation
Services have good baggage handlers?
A: Your luggage will be handled by the crew of the aircraft. No third
party is involved and no luggage has ever been lost or damaged while flying
with Executive Aviation Services.
Q: Aren't smaller planes the last ones to land at big airports?
A: No. First come, first served.
Q: What happens if I need to stay overnight? Do I have to come back the
same day?
A: If you need to stay overnight, an overnight fee will be charged.
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Pilots |
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Q: How many pilots do you have?
A: Eight pilots.
Q: If I fly with you on more than one occasion, can I have the same
pilot?
A: Based on availability, we will do our best to accommodate you.
Q: How many pilots fly your aircraft?
A: Two pilots are mandatory on each Jet. The King Air can be flown by
single pilot if requested.
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Aircraft |
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Q: What's the fastest plane you have?
A: The Diamond Jet. It flies at 8/10 the speed of sound, like most
modern airline jets.
Q: What's the biggest plane you have?
A: The Diamond Jet. It seats eight and has a flight attendant.
Q: Don't your planes fly slower than the airlines' planes?
A: The lighter planes are slower than the airlines' planes. Our largest
aircraft can fly as fast.
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